Overview
End User Computing is a service that appeals to those who may want to outsource local IT support to an organization with depth of staff and senior IT management. ITS provides this service on a recharge basis with quarterly billing in arrears.
End User Computing (EUC) Support Services features include:
- General installation, configuration, and administration for departmental workstations
- LAN and network equipment
- End-user assistance and support for general computing issues
Customer Support
- Provide assistance with configuration of workstations to be purchased by the department. Verify that selected workstation configuration will function as intended in the target environment.
- Assemble and fully configure workstations purchased by the department. When this task is completed, the customer should be able to begin working as they intended.
- Provide operating system installation and ongoing support in the Windows and Mac OS environments.
- Assemble and fully configure printers purchased by the department.
- Investigate and resolve problems with printing to departmental printers. This includes support for workstation components, appropriate printer queue services, and printers.
- Install, configure and upgrade (as directed by the department) “standard” workstation software.
- Initial training and basic knowledge of these programs is the responsibility of the individual customer.
- Investigate and resolve, when possible, any problems or conflicts that involve network or workstation services. This will include problems related to connectivity to services both internal and external to the department.
- Provide general workstation assistance when requested.
- Occasionally, as part of our conflict resolution efforts and as a last resort, we may temporarily disable or de-install software which appears to be problematic.
Research and Development
- Advise department on networking directions and implications.
- Serve as a resource for members of the department with regards to software and hardware options and features appropriate for department computing environment.
- Participate in special projects appropriate to this endeavor and selected by the department.
- Participate in campus-wide, local organizations and national electronic discussion groups in those areas relevant to this enterprise.
- Attend appropriate seminars, conferences, and demonstrations.
Network Support
- Install, configure and maintain appropriate workstation network communications equipment and software to support departmental requirements that may span several networking environments and protocols.
- Configure and maintain department’s networking “switch” equipment and individual workstation connectivity to this equipment.
If the department chooses, customers can register workstation IP addresses with the campus Domain Name Service (DNS).
Request Information or Support
To access the EUC support services, visit the IT Services Catalog at ithelp.ucsb.edu and click on the End User Services box.
Tiers of Service
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Service Level Agreements (SLAs)
ITS provides SLAs through the Service Catalog for each Service Offering Level. View the SLAs here.
Annual Letter to Customers
*Note: Access to Letters requires access to UCSB G Suite Services